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Terms & Condtions
1. COMPANY INFORMATION
This Website is operated by:
RUN-TIGER d.o.o.
Podskrajnik 25
1380 Cerknica
Slovenia
Registration Number: 8324417000
VAT Number: SI41113675
RUN-TIGER d.o.o. is registered with the Court Register of the Republic of Slovenia.
RUN-TIGER d.o.o. is a VAT-registered company.
Email: info@run-chicken.com
Telephone: +386 69422412
Throughout these Terms and Conditions:
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"Website" means www.run-chicken.eu and all associated pages, content, services, features, and functionality made available through that domain;
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"Customer" means any individual or legal entity purchasing products through the Website;
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"Consumer" means a natural person acting for purposes outside their trade, business, craft, or profession;
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"RUN-TIGER", "we", "us", and "our" refer to RUN-TIGER d.o.o.
2. SCOPE OF APPLICATION
These Terms and Conditions govern all purchases made through the Website and apply to all customers purchasing products from RUN-TIGER d.o.o.
By placing an order through the Website, the customer confirms that they have read, understood, and accepted these Terms and Conditions.
These Terms and Conditions do not limit any mandatory consumer rights granted under applicable consumer protection laws.
These Terms and Conditions may be made available in multiple languages.
In the event of inconsistencies between language versions, the Slovenian version shall prevail.
3. CONTRACT FORMATION
The presentation of products on the Website constitutes an invitation to place an order and does not represent a binding offer.
The customer submits a binding offer to purchase products by completing the checkout process and clicking the order confirmation button. Upon successful submission of the order, the sales contract between the Customer and RUN-TIGER d.o.o. is concluded.
Upon receipt of the order, the customer will receive an automated confirmation email acknowledging receipt of the order.
4. PRODUCT INFORMATION
We make reasonable efforts to ensure that all product descriptions, specifications, images, dimensions, and other information displayed on the Website are accurate.
However, minor differences may occur due to manufacturing changes, screen settings, photography, or product improvements.
Product images are provided for illustrative purposes only and may not precisely reflect the delivered product.
RUN-TIGER d.o.o. reserves the right to modify product specifications, packaging, documentation, and accessories without prior notice where such modifications do not materially affect the product's intended use.
5. PRICES AND TAXES
All prices displayed on the Website include applicable taxes where required by law unless stated otherwise.
The final price payable by the customer, including applicable taxes, shipping costs and any additional costs, will be displayed during checkout before the order is submitted.
For deliveries to countries outside the European Union, applicable import duties, customs charges, and similar import-related fees are included in the shipping cost displayed during checkout. Orders are generally shipped on a Delivered Duty Paid (DDP) basis, meaning customers are not normally required to pay additional customs duties or import charges upon delivery.
If exceptional circumstances arise that result in additional charges being requested by customs authorities or third parties despite the shipment being sent on a DDP basis, customers are encouraged to contact our customer support team before making any payment.
RUN-TIGER d.o.o. reserves the right to correct pricing errors, typographical mistakes, and technical inaccuracies at any time prior to dispatch.
6. SHIPPING AND DELIVERY
Products are delivered to all Member States of the European Union and to the following non-EU countries: Norway, the United Kingdom, Canada, New Zealand, Australia and Switzerland.
The RUN-CHICKEN product "Coop 2.0" is additionally available for delivery to the United States.
Orders are generally dispatched within two (2) to three (3) business days after the order has been successfully placed and payment has been received where applicable.
Estimated delivery times vary depending on the destination country, carrier, customs procedures, and other logistical circumstances. Any delivery estimates displayed on the Website are provided for informational purposes only and represent typical transit times under normal conditions.
RUN-TIGER d.o.o. is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, public holidays, force majeure events, or other circumstances beyond its reasonable control.
The customer is responsible for providing complete and accurate delivery information. RUN-TIGER d.o.o. shall not be liable for failed deliveries, delays, or additional costs resulting from inaccurate or incomplete address information provided by the customer.
Delivery is deemed completed when the products are delivered to the address specified by the customer during checkout.
7. RIGHT OF WITHDRAWAL
Consumers have the right to withdraw from the purchase contract within fourteen (14) days without giving any reason.
The withdrawal period expires fourteen (14) days after the day on which the consumer, or a third party designated by the consumer (other than the carrier), acquires physical possession of the goods.
To exercise the right of withdrawal, the consumer must notify RUN-TIGER d.o.o. of the decision to withdraw from the contract by means of a clear and unambiguous statement sent to:
For your convenience, you may use the Model Withdrawal Form, available here: Model withdrawal form. Use of this form is optional.
The withdrawal notice is considered timely if it is sent before the expiration of the withdrawal period.
This right applies only to consumers and does not affect any additional rights that may apply under mandatory local consumer protection laws.
8. RETURNS AND REFUNDS
Returned products must be sent to:
RUN-TIGER d.o.o.
Podskrajnik 25
1380 Cerknica
Slovenia
The consumer must return the products without undue delay and no later than fourteen (14) days after communicating the withdrawal decision.
The customer is responsible for the direct cost of returning the products unless otherwise required by applicable law.
Products should be returned in their original packaging or in other suitable packaging that adequately protects the products during transport.
The customer may inspect the products to the extent necessary to establish their nature, characteristics, and functionality. The customer is responsible for any reduction in value resulting from handling beyond what is necessary for that purpose.
Upon receipt of the returned products, RUN-TIGER d.o.o. will inspect the products to verify their identity, completeness, and condition.
The returned product must be the same product that was originally supplied by RUN-TIGER d.o.o., including all components, accessories, and included items.
If inspection reveals that the returned product is not identical to the product supplied, or that components have been replaced, removed, altered, or substituted, RUN-TIGER d.o.o. reserves the right to refuse the refund and to pursue any rights available under applicable law.
Refunds will be issued using the same payment method originally used by the customer unless otherwise agreed.
RUN-TIGER d.o.o. may withhold reimbursement until the returned products have been received and inspected, or until satisfactory evidence of return shipment has been provided, whichever occurs first.
The right of withdrawal does not apply to products manufactured according to the customer's specifications or clearly personalised products.
9. PROMOTIONAL CODES
From time to time, RUN-TIGER d.o.o. may offer promotional codes, discount codes, affiliate codes, influencer codes, or similar promotional offers.
Promotional codes may be subject to specific conditions, including validity periods, minimum order values, product exclusions, or geographical restrictions.
Only one promotional code may be used per order unless expressly stated otherwise.
Promotional codes cannot be exchanged for cash, transferred to third parties, or combined with other promotions unless explicitly permitted.
If a promotional code is not applied during checkout, it cannot generally be applied retrospectively after the order has been placed.
If a customer withdraws from a contract or returns products purchased using a promotional code, any refund shall be limited to the amount actually paid by the customer.
Promotional codes, affiliate codes, influencer codes, and similar discount codes may not be used for the purchase of the Coop 2.0 product unless expressly stated otherwise.
RUN-TIGER d.o.o. reserves the right to cancel orders and issue a full refund where an invalid promotional code has been used contrary to the applicable promotion terms.
10. PRODUCT CONFORMITY AND LEGAL WARRANTY
RUN-TIGER d.o.o. is committed to supplying products that conform to the sales contract and applicable consumer protection laws.
Products shall be considered conforming where they correspond to their description, possess the characteristics presented on the Website, are fit for their intended purpose, and are supplied with any accessories, instructions, or documentation that may reasonably be expected.
Nothing in these Terms and Conditions limits any mandatory legal rights relating to defective, faulty, damaged, or non-conforming products that consumers may have under applicable law.
If a customer believes that a product is defective or does not conform to the contract, they should contact:
The customer should provide a description of the issue together with any information reasonably required to identify the order (such as order number) and assess the reported problem.
To assist with troubleshooting and verification, RUN-TIGER d.o.o. may request photographs, videos, serial numbers, or other reasonable evidence relating to the reported issue.
Where a product is confirmed to be defective or non-conforming, the customer may be entitled to repair, replacement, price reduction, refund, or other remedies as required by applicable law.
For products containing digital elements, RUN-TIGER d.o.o. will provide necessary updates, including security updates, where required to maintain conformity of the product.
11. CUSTOMER SUPPORT AND COMPLAINTS
Customer satisfaction is important to us. Customers are encouraged to contact our customer support team before initiating disputes, chargebacks, or other formal proceedings.
Questions, complaints, warranty claims, and product-related enquiries may be submitted to:
RUN-TIGER d.o.o. will make reasonable efforts to acknowledge customer enquiries and complaints within a reasonable period and to work towards an amicable resolution whenever possible.
Customers are encouraged to provide sufficient information to enable identification of the relevant order and efficient handling of their request.
12. LIMITATION OF LIABILITY
RUN-TIGER d.o.o. makes reasonable efforts to ensure that the information published on the Website is accurate, complete, and up to date.
However, the Website may occasionally contain typographical errors, inaccuracies, omissions, or outdated information relating to product descriptions, pricing, availability, delivery estimates, technical specifications, or other content.
RUN-TIGER d.o.o. reserves the right to correct such errors and to modify or update information without prior notice.
To the maximum extent permitted by applicable law, RUN-TIGER d.o.o. shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of the Website or the purchase of products.
Animal Welfare and Customer Responsibility:
RUN-CHICKEN products are designed to assist in the automation of routine poultry and pet care and are intended as an aid to animal management. They are not intended to replace appropriate human supervision, regular inspection, responsible animal husbandry, or proper care of animals.
The Customer remains solely responsible for ensuring appropriate conditions for keeping animals, including regular supervision, adequate access to food and water, proper ventilation, protection from weather conditions, suitable temperatures, and all other conditions necessary for the health, safety, and welfare of the animals.
To the fullest extent permitted by applicable law, RUN-TIGER d.o.o. shall not be liable for indirect or consequential losses, including but not limited to the loss of animals, veterinary expenses, loss of eggs, loss of breeding stock, loss of income, loss of production, or other consequential damages arising from product malfunction or from circumstances that are not exclusively within the control of RUN-TIGER d.o.o., including improper installation, inadequate maintenance, improper use, failure to install recommended application or firmware updates, power outages, depleted batteries, communication network failures, adverse weather conditions, or inadequate animal husbandry conditions.
Nothing in this section excludes or limits the liability of RUN-TIGER d.o.o. where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for fraud, gross negligence, death, personal injury, or violations of mandatory consumer protection rights.
13. FORCE MAJEURE
RUN-TIGER d.o.o. shall not be liable for delays or failures to perform its obligations where such delays or failures result from events beyond its reasonable control.
Such events may include, but are not limited to:
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natural disasters;
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floods;
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fires;
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earthquakes;
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epidemics or pandemics;
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war or armed conflict;
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strikes or labour disputes;
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power outages;
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telecommunications failures;
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cyberattacks;
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actions of governmental authorities;
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customs procedures;
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transportation disruptions; or
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other unforeseeable circumstances beyond the reasonable control of RUN-TIGER d.o.o.
Where possible, customers will be informed of significant delays caused by such events.
14. INTELLECTUAL PROPERTY
All content available on the Website, including but not limited to text, graphics, logos, trademarks, product names, photographs, videos, software, designs, and other materials, is owned by or licensed to RUN-TIGER d.o.o. and is protected by applicable intellectual property laws.
No content from the Website may be copied, reproduced, distributed, modified, published, displayed, transmitted, or otherwise used without the prior written consent of RUN-TIGER d.o.o., except where permitted by applicable law.
All RUN-CHICKEN trademarks, logos, product names, and branding elements remain the exclusive property of RUN-TIGER d.o.o. or its licensors.
15. USER-SUBMITTED CONTENT
Customers may voluntarily submit photographs, videos, testimonials, reviews, comments, suggestions, ideas, or other content ("User Content") to RUN-TIGER d.o.o.
By voluntarily submitting User Content intended for publication, promotion, product reviews, marketing activities, social media features, or similar business purposes, the customer grants RUN-TIGER d.o.o. a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, display, adapt, and distribute such User Content for promotional and business purposes.
The customer confirms that they have the necessary rights and permissions to submit the User Content and that such submission does not infringe the rights of any third party.
RUN-TIGER d.o.o. reserves the right, but not the obligation, to review, edit, refuse, or remove User Content at its sole discretion.
Where User Content contains identifiable individuals, RUN-TIGER d.o.o. may request additional confirmation of consent before publication where reasonably necessary.
RUN-TIGER d.o.o. will not intentionally publish personal contact information, residential addresses, telephone numbers, or email addresses without the individual's consent.
16. PRIVACY AND DATA PROTECTION
RUN-TIGER d.o.o. processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
Information regarding the collection, use, storage, and protection of personal data is available in our Privacy Policy, which forms a separate document and is available on the Website.
Information regarding the use of cookies and similar technologies is available in our Cookie Policy.
17. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms and Conditions and any contracts concluded through the Website shall be governed by and construed in accordance with the laws of the Republic of Slovenia.
If the Customer is a Consumer residing outside Slovenia, this governing law clause shall not deprive the Consumer of any mandatory rights granted under the laws of their country of habitual residence.
The parties shall make reasonable efforts to resolve any disputes amicably.
Consumers may also have access to alternative dispute resolution mechanisms or consumer protection authorities available under applicable law.
Nothing in these Terms and Conditions limits any rights that Consumers may have under mandatory consumer protection legislation.
18. FINAL PROVISIONS
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
RUN-TIGER d.o.o. reserves the right to amend these Terms and Conditions from time to time. Updated versions will be published on the Website and shall apply to orders placed after their publication date.
These Terms and Conditions constitute the entire agreement between the parties regarding purchases made through the Website and supersede any prior understandings relating to the same subject matter.
Last updated: July, 6. 2026
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