PRODUCT

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The following terms and conditions apply to all orders placed through our online shop (https://run-chicken.eu/) by all visitors and buyers.

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PRICING

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RUN-TIGER COMPANY reserves the right to adjust prices, include additional costs, and change product information, such as product pictures and offers, without any notice. The product images and information texts available reflect the product as far as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the products. The pictures may differ depending on the color settings on your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

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ORDERS

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By placing the products in the online shop, we are making a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided. The contract is concluded when you accept the offer for the goods in the shopping cart by clicking the order button and paying. Immediately after submitting the order, you will receive another confirmation by email.

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Orders made in another person’s name without their consent, or any other financial damage suffered to that person or RUN-TIGER COMPANY, will be reported to the police. RUN-TIGER COMPANY reserves the right to correct pricing errors and cancel orders affected by such errors. RUN-TIGER COMPANY reserves the right to cancel any order at any time. All attempts at fraud will be reported to the police, and we hold the right to cancel the purchase if any suspicion is raised. These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Slovenia.

Orders are subject to acceptance and availability.

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PRE-SALES

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We will never knowingly mislead anyone about expectations with our products. We develop our RUN-CHICKEN products on recommendations based on our own considerable experiences in automatic chicken coop doors, considerable feedback from our customer base, advice from hired experts, and advice from the poultry academic community. A big part of that is accurately setting expectations on what we sell, and we will endeavor to do that in a way that helps you make the best purchase. If we do not send the product purchased in the pre-sale by the agreed date, the customer can cancel the order and get their money back. However, we will not refund the paying fee that your chosen paying system charges.

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TERMS OF DELIVERY

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In addition to the stated product prices, shipping costs may also apply at any given time.

Shipping costs may apply unless otherwise stated. Free shipping is available on orders over 180 USD on the US site and 135 EUR on the European site. These thresholds may change without prior notice. Worldwide with DHL Express (except in E.U.) for the fastest and most reliable service.

We ship through GLS in all E.U. countries.

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Our free shipping is also duty-free—DDP (Delivered Duties Paid). Our DHL, UPS or GLS courier may contact you for more information regarding your shipment; however, you will not be charged. You can find more detailed provisions on any shipping costs incurred in the check-out page. We only deliver by mail Worldwide, except in the following countries: China, Serbia, Australia, Bosnia and Herzegovina, all African countires and Russia. We will ship any purchase you make as promptly as possible after payment is confirmed. When you place your order, you will be billed in full for your purchase. If for any reason we cannot ship your order within three to five business days of you placing your order, such as materials availability, holidays, seasonal sales spikes, or funding issues, we will notify you using the email address you provided at the time you place your order so that you can at your sole option choose to keep your order in place, change, or cancel your order subject to our order cancellation policies below.

Unfortunately, self-collection of the product is not possible because we operate as an EU-based e-commerce business with a warehouse that is not intended for self-collection.

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TAX AND DUTIES

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Imported goods are usually subject to import duties (customs duty) and value added tax, while excise goods are also subject to excise duties. Our shipping is also duty free—DDP (Delivered Duties Paid). Prescribed duties have been paid in advance by us, but you may be charged with additional taxes. Rules regarding the collection of sales taxes on the internet are subject to change in all countries around the world. Some countries consider our products inherently “agricultural” in nature and therefore exempt from taxes; others do not. Please check with your national tax administration, which has the competence in this matter.

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TRACKING YOUR PARCEL

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Our shipping partners include DHL, UPS, USPS, and GLS. Depending on the courier and your location, you may have the option to modify your delivery while it is on its way to you. Available options may include rescheduling the delivery date, selecting a delivery time window, authorizing delivery without signature, or redirecting the parcel to a nearby pickup point.

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Once your order has been dispatched and is with the courier, you will receive a tracking notification via SMS and/or email with information about the expected delivery date and a tracking number.

Using the tracking link provided by the courier, you may be able to customize your delivery preferences where available.

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Possible delivery options may include:

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• Schedule Your Delivery

If the estimated delivery date does not suit you, you may be able to select another delivery date within the options provided by the courier.

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• Signature Release

You may choose to authorize delivery without requiring a signature. Please note that if you select this option, RUN-TIGER COMPANY cannot be held responsible for any loss or damage once the parcel has been delivered.

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• Leave with Neighbor

You may request the courier to leave the parcel with a neighbor by providing the appropriate details and delivery instructions. If this option is selected, RUN-TIGER COMPANY cannot be held responsible for any loss or damage once the parcel has been delivered.

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• Collection from a Pickup Point

If you are not available to receive the parcel, you may be able to collect it from a nearby courier service point or pickup location, depending on the courier and availability in your region.

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• Vacation Hold

Some couriers allow you to request a temporary hold on your delivery if you are unavailable to receive it.

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Delivery options vary depending on the courier service and your location. For more information, please contact your local courier provider.